We're Here to Help

Get answers to your questions and support for Bookkeeping-OCR.

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Email Support

Email: support@bookkeeping-ocr.com

Response Time: 24-48 hours (weekdays)

Include your license key, operating system, and detailed description of your issue for fastest assistance.

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FAQ

Find answers to the most common questions about installation, activation, features, and pricing.

View FAQ

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Documentation

Complete user guide with installation instructions, feature walkthroughs, and troubleshooting tips.

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Community

Connect with other users, share tips, and get help from the community.

Coming soon: Discord & Forum

Send Us a Message

Fill out the form below and we'll get back to you within 24-48 hours.

We typically respond within 24-48 hours (weekdays). For urgent issues, please include "URGENT" in your subject line.

Known Issues

We're actively working on improvements. Here are some known limitations:

  • OCR Accuracy on Handwritten Receipts: Current OCR works best with printed text. Handwriting recognition is being improved in a future update.
  • Multi-User Sync Requires Manual Reload: When using BUSINESS licenses with shared databases, users need to manually refresh to see changes made by others. Automatic sync coming in v3.1.
  • Large Receipt Image Processing: Very high-resolution images (>10MB) may take longer to process. We recommend resizing images before upload.

Before Contacting Support

To help us assist you faster, please gather this information:

  • Your operating system (macOS version or Windows version)
  • Your license key (if applicable)
  • A detailed description of the problem
  • Screenshots of any error messages
  • Steps to reproduce the issue